With the recent news about the Australian Government introducing a stronger registration system for the NDIS, it’s now essential for platform providers, support coordinators, and Supported Independent Living (SIL) providers to be officially registered. This raises an important question: why does it matter if you choose a registered NDIS provider? At Ability Assist, we’re proud to be a Registered NDIS Provider and regularly meet all the compliance standards required to continue offering high-quality SIL services. Let’s explore why working with registered providers can make a difference for participants.

What Does It Mean to Be an NDIS Provider?

NDIS providers are a diverse group. They range from large organisations and charities to small not-for-profits and sole traders, offering a broad range of services like plan management, support coordination, personal care, community nursing, social support, and even home or vehicle modifications. While being registered with the NDIS doesn’t automatically mean a provider offers better services, it does come with benefits that can help you make an informed choice.

What Sets Registered NDIS Providers Apart?

To become registered, providers must undergo a rigorous assessment by the NDIS Quality and Safeguards Commission. This includes an audit against NDIS Practice Standards, compliance with the NDIS Code of Conduct, and adherence to NDIS rules. Once approved, providers are issued a Certificate of Registration, demonstrating their commitment to maintaining high standards of quality and safety.

For an organisation to be approved, they must also:

• Have an in-house complaints management and resolution system, and support participants who need to make a complaint.
• Implement an in-house incident management system and notify the NDIS Commission of reportable incidents.
• Ensure that all workers are screened through a new national worker screening process.
• Meet behaviour support requirements (if applicable), including reporting restrictive practices to the NDIS Commission.

What Does This Mean for Participants?

These requirements are designed to protect participants and ensure high-quality care:

• Complaints Management and Resolution System: If you have concerns or issues, the organisation is required to support you through a clear complaints process, ensuring your complaint is taken seriously and addressed.
• Incident Management and Reporting: Providers must have a system to manage incidents and report serious issues, like injuries or safety breaches, to the NDIS Commission. This ensures that any significant concerns are handled swiftly to protect participants.
• National Worker Screening: All staff must pass a national screening process, meaning that the people providing your care have been thoroughly vetted, giving you peace of mind regarding your safety.
• Behaviour Support and Restrictive Practices: If restrictive practices are necessary, registered providers must meet strict behaviour support requirements and report these practices to the NDIS Commission. This ensures that any restrictive practices are used only when absolutely necessary and under proper oversight.

Why Choose a Registered Provider?

1. Confidence in Quality and Safety

Registered NDIS providers are held to strict standards. They’ve been assessed to ensure they meet high-quality benchmarks, giving you confidence in the care you’ll receive. You can also check their performance and compliance details on the NDIS Commission’s website, offering transparency and peace of mind.

2. More Choice and Flexibility

Registered providers offer a wide variety of services, allowing you to tailor your care to meet your individual needs and goals. From personal care and home modifications to therapy, you can choose services that fit your life. Plus, you can work with the provider to customise details like timing, location, and how support is delivered, creating a more personalised experience.

3. Feedback and Complaints Are Taken Seriously

Registered providers have systems in place to handle any feedback or complaints. If you’re unhappy with the service, you can raise your concerns directly or escalate them to the NDIS Commission, which can investigate further if needed. This ensures your voice is heard and your rights are protected.

Why Ability Assist?

If you’re looking for a registered NDIS provider in Melbourne that offers Supported Independent Living and more, Ability Assist is here to help. We’re dedicated to helping you achieve your goals and live your best life. Our compassionate team is focused on your well-being, independence, and quality of life, ensuring you get the support you need, when and how you need it.

Choosing a registered NDIS provider can make all the difference in your NDIS journey. By opting for a provider like Ability Assist, you gain peace of mind, more options, and a team that’s committed to your success.