Our Standards

We are dedicated to training all our staff, ensuring they adhere to rigorous policies and procedures. This commitment guarantees that everyone under our care is treated with the highest level of care and respect.

Additionally, we proudly uphold our status as a child-safe and child-friendly organisation. We actively recognise and promote children’s rights, fostering an environment where their well-being is paramount.

Furthermore, we not only meet but exceed compliance with various quality and legislative standards, demonstrating our unwavering commitment to providing exceptional care and support to those we serve. Our adherence to these standards is a testament to our dedication to quality, safety, and the well-being of our clients.

National Disability Standards.


The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.

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Human Service Standards


People’s rights are promoted and upheld.

Access and Engagement

People’s right to access transparent, equitable and integrated services is promoted and upheld.


People’s right to wellbeing and safety is promoted and upheld.


People’s right to choose, decision making and to actively participate as a valued member of their chosen community is promoted and upheld.

Governance and management

Organisations must be effectively governed and managed at all times and meet governance and management standards, as established by the Secretary to the Department of Health and Human Services.

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Child Safe Standards

Child Safe Standard 1

Relevant entities establish a culturally safe environment in which the diverse and unique identities and experiences of Aboriginal children and young people are respected and valued.

Child Safe Standard 2

Child safety and wellbeing is embedded in organisational leadership, governance and culture.

Child Safe Standard 3

Children and young people are empowered about their rights, participate in decisions affecting them and are taken seriously.

Child Safe Standard 4

Families and communities are informed, and involved in promoting child safety and wellbeing.

Child Safe Standard 5

Equity is upheld and diverse needs respected in policy and practice.

Child Safe Standard 6

People working with children and young people are suitable and supported to reflect child safety and wellbeing values in practice.

Child Safe Standard 7

Processes for complaints and concerns are child focused.

Child Safe Standard 8

Staff and volunteers are equipped with the knowledge, skills and awareness to keep children and young people safe through ongoing education and training.

Child Safe Standard 9

Physical and online environments promote safety and wellbeing while minimising the opportunity for children and young people to be harmed.

Child Safe Standard 10

Implementation of the Child Safe Standards is regularly reviewed and improved.

Child Safe Standard 11

Policies and procedures document how the relevant entity is safe for children and young people.

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We are proud to be recognised as a Child Safe organisation, with our Chief Executive serving as the dedicated Child Safety Officer for the entire organisation.