Crisis Support
Kids Help Line
Australia wide free 24/7, confidential and private counselling service specifically for children and young people aged 5 to 25 years.
Suicide Call Back Service
Suicide Call Back Service provides phone and online counselling for anyone who is struggling with situations in their life, from feeling low or stressed to the more complex issues of suicidal thoughts and grief arising from suicide.
Lifeline
Anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will help put you in contact with a crisis service in your state or territory.
13 Yarn
The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. They offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter.
Family Violence
Safe Steps
For women and children who are victims of family violence. web chat support service Monday to Friday 9am until midnight.
Men’s Referral Service
This service from No to Violence offers assistance, information and counselling to help men who use family violence.
The Orange Door
The Orange Door provides help for people experiencing family violence, or who need assistance with the care and wellbeing of children and young people. The Orange Door is a free service.
1800RESPECT
This is a 24-hour national sexual assault, family, and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
MensLine Australia
Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men.
InTouch
inTouch is a state-wide service providing culturally-tailored support in a range of languages to women from migrant and refugee communities who are experiencing or have experienced Family and Domestic Violence.
Financial Crisis
National Debt Helpline
Access free resources and advice from a private financial counsellor. Call 1800 007 007 to speak to someone in your state.
Health Advice
NURSE ON CALL
NURSE-ON-CALL puts you in contact with a registered nurse for caring, professional health advice around the clock. This is a free service.
Housing Crisis
Crisis & Emergency Accommodation
Help if you are homeless or at risk of homelessness or family violence. Free 24-hour phone line.
LGBTIQA+ Support
QLIFE
Anonymous and free LGBTIQ+ peer support and referral for people in Australia.
Rainbow Door
Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family. Rainbow Door is a free service for the LGBTIQA+ community, you do not need a referral to use this service.
Mental Health
Beyond Blue
Information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Partners in Wellbeing
Free support and advice to improve people’s mental health and wellbeing. Available to people 16 years and older.
Crisis Assessment and Treatment Team
A CATT is a group of people who work together and includes mental health professionals such as psychiatric nurses, social workers, psychiatrists and psychologists. They are based in major hospitals.
Victorian Mental Health Services: In the list via the link, choose the letter corresponding to the first letter in your suburb or town. This will take you to the local mental health services and response teams in your area.
SANE
SANE offers a range of free digital and telehealth support services for people over 18 years of age with complex mental health needs, and their family, friends and carers. We also provide mental health support to people with intellectual disability, autism or acquired brain injury.
Older Adults
Elder Abuse Help Line
Free information and support services for people who experience or witness the abuse of an older person.
Victims of Crime
Sexual Assault Crisis Line
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Victims of Crime Helpline
Get advice about victim entitlements and the criminal justice system, apply for financial assistance, advice for adult male victims of family violence and victims of violent crime.