About the Role
The After-Hours Team supports a range of Ability Assist programs including Residential and Out of Home Care, Targeted Care Packages (TCP) and Supported Independent Living outside of standard office hours.
Shifts will normally be evening and overnight weekdays, and across weekends and Public Holidays.
Note: an inherent requirement of this role is to respond, in person to client/staff related incidents, which will require travel between sites in metropolitan and outer suburbs across Melbourne.
Why Chose Ability Assist:
- Flexibility of shifts to meet work/life balance.
- Training and professional development opportunities to grow your career.
- An inclusive team that is always there to support you.
- Opportunity to work for a growing organisation that demonstrates commitment to best practice leadership.
Key responsibilities include:
- Respond to and manage client and staff related issues that arise out of business hours.
- Respond to phone enquiries from staff, clients or family members.
- Provide leadership, support and supervision to residential workers working in each of our programs.
- Respond to emergencies and incidents by providing onsite support and advice.
- Support rostering issues that may arise, to ensure appropriate staffing.
- Ensure mandatory reporting processes and procedures are followed ie, liaising with emergency services and DFFH.
About you:
- Significant experience in supporting young people and families in residential and out of home care.
- Willingness to perform work outside of standard office hours.
- Exceptional communication skills (written and verbal).
- Integrity, professionalism, and high level of resilience.
- Ability to work flexibly, prioritise, work autonomously, and in a team environment.
- Experience working with young people and adults with trauma and / or disabilities and understanding their needs.
- Knowledge and understanding of rostering and scheduling processes.
- Understanding of NDIS and Child Safe Standards.
To be successful you will have:
- Full Victorian Drivers’ Licence.
- Right to work in Australia.
- Cert IV in Child, Youth & Family Intervention or similar qualification.
- Residential Top Up units
- Current First Aid & CPR Certificate.
- Current Employee Working With Children Check.
- Current NDIS Worker Screening check.
Shortlisting for this position may commence immediately so please submit your application as soon as possible.
Applications Closing Friday 20 February 2026.
Early Applications encouraged
If you have any queries regarding the position or would like a copy of the position description, please contact HR at careers@abilityassist.com.au
About Ability Assist
Ability Assist is a community based, social purpose organisation with a strong commitment to empowering people to enrich their lives for a brighter future. We are a highly experienced residential out of home care (OOHC) and NDIS service provider working across many diverse communities across Victoria.
Established in 1994, in direct response to the deinstitutionalisation of disability and mental health facilities across Victoria, for the past 30-years, we have continued to provide a wide range of person-centred services for adults, children and young people, people with disability and/or complex care needs.
Our care ethos is underpinned by the principles of fostering independence, building skills and enhancing quality of life. We are deeply committed to delivering therapeutic, evidence-based, and holistic approaches to care, all aimed towards achieving positive outcomes for the people we support. Our passionate and dedicated staff actively choose to work with us, driven by a shared commitment to promoting empowerment, choice, and control for the people we support.
If you care about making a difference, you’ll feel right at home here.
Application Form
About the Role
The After-Hours Team supports a range of Ability Assist programs including Residential and Out of Home Care, Targeted Care Packages (TCP) and Supported Independent Living outside of standard office hours.
Shifts will normally be evening and overnight weekdays, and across weekends and Public Holidays.
Note: an inherent requirement of this role is to respond, in person to client/staff related incidents, which will require travel between sites in metropolitan and outer suburbs across Melbourne.
Why Chose Ability Assist:
- Flexibility of shifts to meet work/life balance.
- Training and professional development opportunities to grow your career.
- An inclusive team that is always there to support you.
- Opportunity to work for a growing organisation that demonstrates commitment to best practice leadership.
Key responsibilities include:
- Respond to and manage client and staff related issues that arise out of business hours.
- Respond to phone enquiries from staff, clients or family members.
- Provide leadership, support and supervision to residential workers working in each of our programs.
- Respond to emergencies and incidents by providing onsite support and advice.
- Support rostering issues that may arise, to ensure appropriate staffing.
- Ensure mandatory reporting processes and procedures are followed ie, liaising with emergency services and DFFH.
About you:
- Significant experience in supporting young people and families in residential and out of home care.
- Willingness to perform work outside of standard office hours.
- Exceptional communication skills (written and verbal).
- Integrity, professionalism, and high level of resilience.
- Ability to work flexibly, prioritise, work autonomously, and in a team environment.
- Experience working with young people and adults with trauma and / or disabilities and understanding their needs.
- Knowledge and understanding of rostering and scheduling processes.
- Understanding of NDIS and Child Safe Standards.
To be successful you will have:
- Full Victorian Drivers’ Licence.
- Right to work in Australia.
- Cert IV in Child, Youth & Family Intervention or similar qualification.
- Residential Top Up units
- Current First Aid & CPR Certificate.
- Current Employee Working With Children Check.
- Current NDIS Worker Screening check.
Shortlisting for this position may commence immediately so please submit your application as soon as possible.
Applications Closing Friday 20 February 2026.
Early Applications encouraged
If you have any queries regarding the position or would like a copy of the position description, please contact HR at careers@abilityassist.com.au
About Ability Assist
Ability Assist is a community based, social purpose organisation with a strong commitment to empowering people to enrich their lives for a brighter future. We are a highly experienced residential out of home care (OOHC) and NDIS service provider working across many diverse communities across Victoria.
Established in 1994, in direct response to the deinstitutionalisation of disability and mental health facilities across Victoria, for the past 30-years, we have continued to provide a wide range of person-centred services for adults, children and young people, people with disability and/or complex care needs.
Our care ethos is underpinned by the principles of fostering independence, building skills and enhancing quality of life. We are deeply committed to delivering therapeutic, evidence-based, and holistic approaches to care, all aimed towards achieving positive outcomes for the people we support. Our passionate and dedicated staff actively choose to work with us, driven by a shared commitment to promoting empowerment, choice, and control for the people we support.
If you care about making a difference, you’ll feel right at home here.
Application Form
