Our Standards

Our staff are trained to adhere to a strict set of policies and procedures to ensure our clients are treated with the utmost care. We are committed to being a child safe and child friendly organisation that recognises, respects and promotes children's rights.

We meet and exceed compliance with the following quality and legislative standards:

National Disability Standards.


The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence.

Participation and Inclusion

The service works with individuals and families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.

Individual Outcomes

Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.

Feedback and Complaints

Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.

Service Access

The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.

Service Management

The service has effective and accountable service management and leadership to maximise outcomes for individuals.

Human Service Standards.


People's rights are promoted and upheld

Access and Engagement

People’s right to access transparent, equitable and integrated services is promoted and upheld


People’s right to wellbeing and safety is promoted and upheld


People’s right to choose, decision making and to actively participate as a valued member of their chosen community is promoted and upheld

Governance and management

Organisations must be effectively governed and managed at all times and meet governance and management standards, as established by the Secretary to the Department of Health and Human Services.

Child Safe Standards.

Governance and Leadership

Strategies to embed a culture of child safety through effective leadership arrangements are in place.

Clear Commitment to Child Safety

The organisation has a child safe policy or statement of commitment to child safety

Code of Conduct

A code of conduct that establishes clear expectations for appropriate behaviour with children is in place.

Human Resource Practices

Screening, supervision, training, and other human resources practices occur that reduce the risk of child abuse by new and existing staff

Responding and Reporting

Processes are in place for responding to and reporting suspected child abuse.

Risk Management and Mitigation

Strategies are in place to identify and reduce or remove risks of child abuse

Empowering Children

Strategies are in place to promote the participation and empowerment of children.

Ability Assist is a Child Safe organisation. The Chief Executive is the Child Safety Officer for the organisation.
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